Cancel early
If no project work has started and no non-refundable third-party cost has been incurred, the eligible paid amount can be considered for refund.
Refund & Cancellation Policy
Refund and cancellation rules for CodelyHub AI services.
This policy explains how project cancellations, service concerns, and eligible refunds are handled for CodelyHub AI digital services. It is designed to make payment expectations clear before work begins.
Fair project-stage review
Refund eligibility is assessed against completed milestones, approved work, committed third-party costs, and the remaining undelivered scope.
Completed work is protected
Completed, delivered, or client-approved milestones are generally not refundable unless required by applicable law or a separate written agreement.
Customer policy
Refund & Cancellation Policy
This policy explains how project cancellations, service concerns, and eligible refunds are handled for CodelyHub AI digital services. It is designed to make payment expectations clear before work begins.
01
Scope of This Policy
This policy applies to CodelyHub AI digital services, including AI automation, n8n workflows, CRM automation, chatbot and messaging automation, website development, workflow integrations, technical implementation, and related project services. No physical goods are sold through this website.
02
Cancellation Before Work Starts
A client may request cancellation before work starts. If no substantive work has begun and no non-refundable third-party cost has been committed, the eligible amount paid for the cancelled scope may be refunded. Any project-specific cancellation terms shown in an accepted proposal or invoice will also apply.
03
Cancellation After Work Starts
When work has started, cancellation is reviewed against the project stage. Work already completed, approved milestones, time already spent, and non-refundable third-party expenses may be deducted from any eligible refund. The remaining unearned amount, if any, will be identified in writing.
04
Service Concerns and Dissatisfaction
If a client is not satisfied with a service, the client should contact us promptly and explain the issue. Where the concern falls within the agreed scope, CodelyHub AI will normally attempt a reasonable correction, revision, or remediation before a refund decision is made. This does not remove any rights that apply under applicable law.
05
Non-Refundable Items
Completed and approved milestones, work already delivered and accepted, consumed consulting or implementation time, and third-party charges already paid on the client’s behalf are generally non-refundable. Custom work that has been completed according to the accepted scope is not treated as a returnable physical product.
06
How to Request a Cancellation or Refund
Requests must be sent to [email protected] and should include the client name, invoice or project reference, amount paid, reason for the request, and the affected deliverable or milestone. We may request additional information needed to review the request.
07
Review and Refund Turnaround
We aim to acknowledge a refund or cancellation request within 2 business days and provide a decision or clear next step within 7 business days. If a refund is approved, CodelyHub AI will initiate it within 7 business days of approval. The customer’s bank, card issuer, or payment provider may require additional processing time after the refund is initiated.
08
Returns and Exchanges
CodelyHub AI provides digital and professional services. Physical returns and product exchanges do not apply. If a delivered digital service needs correction, the applicable project scope, revision terms, support terms, and this refund policy will be used to determine the appropriate remedy.
09
Payment Provider Refunds
Where a payment was processed through a third-party payment provider, an approved refund will normally be returned through the original payment route where supported. Processing times and any card-network or banking delays are outside CodelyHub AI’s direct control.
10
Contact and Escalation
If a refund or cancellation concern is not resolved through normal project communication, the client may use our complaints procedure for escalation.
Contact
Email: [email protected] · Phone/WhatsApp: +92 319 716 9903 · Business base: Pakistan.
Business name: CodelyHub · Website / marketing brand: CodelyHub AI
Business / registered address: Johar Town Lahore, Pakistan.
CodelyHub is an online-only business and does not maintain a customer-facing physical office. Services and customer support are provided remotely.
Need help?
Contact our support team.
For questions about this policy, a project, payment, delivery, cancellation, or complaint, contact CodelyHub AI before making a payment or opening a dispute.